At Wave, consulting is at the heart of what we do and who we are. Beginning in the late ’90s, our advising first ideology has allowed us to develop a tailored solution for each customer’s individual needs instead of a one-size-fits-all offering. We work closely with our customers throughout Richmond, spending assets and time so that we have a full understanding of their pain points and goals and can build a custom approach to strategic digital transformation.
Back Office Modernization
The Back Office is the core of your company. If your workflows have numerous bottlenecks, the resulting productivity loss will have a ripple effect throughout your entire organization. For example, let’s say a organization acquires a new customer in minutes but requires a long time to spin up a new employee or vendor. That’s a challenge because both your employees' abilities and your supplier’s products play a critical role in providing excellent service to the customer. Therefore, if those components are not operating efficiently, your client is ultimately who pays the price. Your Front Office can only be as efficient as your Back Office, and both must be considered during a strategic digital transformation.
Business Intelligence
At Wave, our proficiency encompasses a total understanding of your business workflows as well as the technology that aptly delivers intelligent information. We how to ask the right questions and can identify the right information to resolve questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Planning is the most important piece of a migration. Every migration must have a certain amount of strategic digital transformation of the content moving from the source repository to the destination. Considerations should include search capabilities, security, mapping metadata, folder structure, and many other aspects that will help users to find pertinent data. It’s critical that you invest the time to understand the problems you are having and what is necessary to move forward.
Intelligent Information Management
It is widely understood that the modern organization requires multiple sources to compile data whether it’s a CRM, ECM, HCM, or ERP. Regardless of which program you’re using, it contains essential business data and content that is imperative to the success of your organization. Both businesses and their customers need information from multiple sources to complete assignments, and this adds additional complexity if that information is not easily accessible. The traditional approach was to combine information into a central archive but this approach is not sustainable long term as one system can’t manage everything, particularly in some mid-range to large organizations.